Halo Headset - Fantastic Service from Quiet Technologies
Posted: Mon Sep 07, 2020 3:11 pm
I've been using Halo headsets (http://www.quiettechnologies.com/index.php?route=information/information&information_id=12) in my Sonex for the past couple years and have really enjoyed the lightness and sound clarity while flying. I recently damaged my headset plug while loading some baggage into the plane and the microphone quit working - the cord plug was broken internally, but the headset itself was fine.
I contacted Quiet Technologies via email and explained the problem. Phil, the owner of the company, explained they have a flat-rate repair service and that I could send it in and they'd fix it. When I told him that I was pretty good with a soldering iron and wouldn't mind replacing the mic cord lead myself, he promptly mailed out a new mic cord lead, free of charge. I got the part in a couple days and was able to perform the fix in about 20 minutes (open the control box, de-solder the broken lead, re-solder the new one, and screw the box back together).
Quiet Technologies makes a great product that I truly enjoy using, and now I'm an even bigger fan with their prompt customer service and more-than-fair support! If you're looking for a new headset, maybe give them a try - you might become a fan as well.
Jeff
I contacted Quiet Technologies via email and explained the problem. Phil, the owner of the company, explained they have a flat-rate repair service and that I could send it in and they'd fix it. When I told him that I was pretty good with a soldering iron and wouldn't mind replacing the mic cord lead myself, he promptly mailed out a new mic cord lead, free of charge. I got the part in a couple days and was able to perform the fix in about 20 minutes (open the control box, de-solder the broken lead, re-solder the new one, and screw the box back together).
Quiet Technologies makes a great product that I truly enjoy using, and now I'm an even bigger fan with their prompt customer service and more-than-fair support! If you're looking for a new headset, maybe give them a try - you might become a fan as well.
Jeff