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Sonex Customer Support

PostPosted: Fri Sep 20, 2019 2:50 pm
by Scott Todd
I just got off the phone with Sonex. It was a good reminder in what Customer service should be like so I wanted to give them a shout out.

Even though they answer the same dumb questions over and over again every day, they are always so friendly and helpful. Its especially nice to get one stop answers. Whether its engine related, airplane, avionics, wiring, they always seam to get you an answer.

For any not-yet builders out there, be assured you will always get good friendly service. No matter how simple or dumb the questions may be :)

Thank you Sonex Staff!

Second Sonex airplane, third Aerovee...

Re: Sonex Customer Support

PostPosted: Fri Sep 20, 2019 5:06 pm
by XenosN42
I agree 100% Every one of my interactions with Sonex sales, tech support or shipping has been excellent.

Recently I needed to replace the o-rings and pucks on my AeroBrake hydraulic brakes. Ordered them on-line and got them 3 days later. Surprised and happy.

Re: Sonex Customer Support

PostPosted: Fri Sep 20, 2019 7:57 pm
by WaiexN143NM
hi all,
yes ive posted this before. sonex has put together the best support staff in the homebuilt arena.
kudos to john, betty, and all the staff.

WaiexN143NM
Michael

Re: Sonex Customer Support

PostPosted: Fri Sep 20, 2019 8:34 pm
by Mikegaydos
Even during oshkosh, they seemed to get back to me promptly and professionally. Good work guys!