John Monnett wrote:WaiexN143NM wrote:Hi all, john,
Your comments directed at your customer base are over the top. Do you realize the damage you are doing to your brand? Comments alledging a lack of knowledge, or experience , a nefarious agenda, or being ignorant. Wow. There are alot of very accomplished people on the forum. Professionals who are engineers by trade, techie types who have great minds to ask these tech questions or offer advice, to help you be successful . You asked for civility yourself in an earlier post. You disregarded your own request. At 75 i doubt you are going to change. Maybe it would be best if Mark S. Responded to the forum. I cant even imagine Van on the vans site, one of the Heintz family on the zenith site, John McBean on the kitfox site, would respond to their customers with this kind of outburst directed to their customers. I would expect the kitplane mfgr to be classy and professional
Please consider what i have said.
Michael,
I am indeed sorry you were offended by my comments and how you took those remarks personally! Regardless, we (Sonex) get comments constantly about the handful of posters who are exactly how I portrayed them and how others express frustration with them to the point of leaving the list. The vast, vast majority of our customers are great, respected, offer valuable ideas and support for what the Sonex community is all about. We do all in our power to serve and satisfy them. For those very few that just spout off, give their uninformed opinion, lead the conversation astray, complain about problems without contacting Sonex first and have nothing positive to contribute (you should know who the are) I will continue to call them out.
John,
When you accused me of having "lack of experience", it was in a direct response to my post where I made great effort to explain in high detail what my "experience" was with such fans and why I thought it would be relevant in your application.
Now if you're going to accuse me of having "nothing positive to contribute" or have some sort of malicious "agenda" towards your brand, please consider the following:
- I have a website dedicated to building my Sonex,
- I have a YouTube channel entirely dedicated to building testing and flying my Sonex,
- I am a long time and quite active member of this forum and the one before it on Yahoo, I help people actively where I can, I share experience and yes, I'm also critical at times,
- I am president of our local SAAA (Australian version of EAA) chapter and when it was time to do the W&B on my Sonex, I turned that into a "workshop" for our and nearby SAAA chapters, plenty of people showed up, at least one of which is also on this forum,
- When I completed Phase 1 testing of my Sonex, again I held a workshop for local SAAA chapters with videos, slides and lots of documentation.
All of this is great promotion of your brand! You cannot just go out and make such accusations of malicious agendas or having nothing positive to contribute. You don't know me!
May I remind you as well John this is called a "discussion forum" for a reason. We can discuss things here and we don't all have to agree all the time. As long as we remain "civil" as you say, so if your response is that the fan failing is no big deal because cooling is still adequate, just say so and we can discuss further. Why the insults or personal attacks?